سياسة الاستبدال والاسترجاع

Return and Exchange Policy Terms and Conditions: We are confident that we provide the best quality and service, and if you are not satisfied with your purchase, we will assist you with an exchange or a full refund according to the company's policy. The customer must notify the Abaya Abee team via WhatsApp within no more than two days from the date of receiving the wrong item sent to them or returning the purchased item, mentioning the reason for the exchange or refund. Only unopened and unused items will be considered. Returns and exchanges are possible if the item is in its original condition at the time of purchase and wrapped in the original packaging of Abaya Abee. Exchange and refund are free if the items sent to the customer are incorrect, such as: - Receiving a product different from what was ordered - Receiving a damaged or defective product The same amount printed on the receipt/invoice (order summary) will be refunded, excluding shipping fees, customs duties, and taxes. For other cases of exchange or refund (besides what was mentioned), the customer bears the shipping costs. Returns are accepted within (7) days from the date the customer receives the shipment, and exchanges within (7) days from the date you receive the shipment. No requests will be considered after the specified period. In case of return and exchange: the customer does not receive the value of modifications and additions requested in the product unless the mistake is from Abaya Abee. Modifications such as (shortening - tightening) are excluded from exchange and refund requests unless the mistake is from Abaya Abee. When canceling the order before shipping, the paid amount is refunded within two to seven working days. If the abayas are returned to branches, no cash refunds will be given; instead, the amount will be transferred to the customer within one to seven days. Custom detailed requests are neither exchanged nor refunded unless there is a mistake in the product specifications that cannot be modified, such as: - An error in implementing the required sizes that cannot be adjusted - Differences in implementing requested details like fabric color, stitching method, or embroidery The amount will be refunded within 7 working days after the shipment arrives at the store’s headquarters and is checked to be in its original condition. Refunds are made via bank transfer for cash-on-delivery payments, Mada, or Apple Pay. For installment app payments, refunds are processed through the same app. The shipping fee for the exchange service is 35 and is charged if the customer requests an exchange; it must be transferred before sending the shipping label. The shipping fee for the return service is 35 and will be deducted from the refunded amount after the order arrives at the store. In case of an exchange, if the customer adds an additional abaya, the exchange value will be calculated free of charge. The store has the right to change the shape and placement of the logo on products without being obliged to photograph any previous product with the new logo. Shipping and transportation costs are non-refundable: If the reasons for the return are incorrect items shipped or a double shipment, Abaya Abee bears the shipping costs. If the reason for the return is that the customer did not like the product, and the product remains in its original condition as shipped, the customer bears the shipping costs.